5rr5 Privacy Policy

1 Who We Are

5rr5 is an online casino and sports betting platform accessible at https://5rr5.io, operated for players across Bangladesh and other eligible jurisdictions. References to "5rr5", "we", "us", or "our" in this Privacy Policy refer to the operator of the 5rr5 platform and all associated services provided through the 5rr5.io domain.

5rr5 acts as the data controller in respect of the personal data you provide when registering for and using the platform. As data controller, we determine the purposes and means by which your personal data is processed and bear primary responsibility for keeping it safe.

This Privacy Policy applies to all personal data collected through the 5rr5 website, any mobile-optimised version of the site, and all customer support, verification, and payment interactions associated with your 5rr5 account. It does not apply to third-party websites or services that may be linked from our platform.

If you have questions about how 5rr5 handles your personal data, please contact our support team at [email protected] before using the platform.

2 Data We Collect

5rr5 collects personal data from you in the following categories, depending on how you interact with the platform:

2.1 Registration Data

When you create a 5rr5 account, we collect your full legal name, date of birth, residential address (including city and district within Bangladesh), email address, and mobile phone number. This data is required to establish your account and verify that you meet the minimum age requirement of 21 years.

2.2 Identity Verification (KYC) Data

To comply with our anti-money laundering and responsible gaming obligations, we collect copies of government-issued identity documents such as your National Identity Card (NID) issued by the Government of Bangladesh, your passport (photo page), and proof of residential address. For payment verification, we may also request a screenshot or record confirming ownership of the bKash, Nagad, Rocket, or Upay account used for transactions.

2.3 Financial and Transaction Data

We collect records of all deposits, withdrawals, and wagers placed through your account, including transaction amounts in BDT, timestamps, payment method identifiers (such as your bKash or Nagad registered number, or masked Visa/Mastercard number), and transaction reference numbers. We do not store full card numbers or bank account PINs on our servers.

2.4 Gameplay and Betting Data

We collect data about your activity on the platform, including the games you play (casino games, cricket betting markets, slots), bet amounts, game outcomes, session start and end times, and bonus usage history. This data is used to operate the service, detect fraud, and fulfill responsible gaming monitoring obligations.

2.5 Technical and Device Data

When you access 5rr5, our servers automatically collect technical data including your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), referring URL, pages visited within the platform, and session duration. This data is used for security monitoring, fraud prevention, and improving the platform experience.

2.6 Communications Data

If you contact 5rr5 via live chat, email, or any other support channel, we retain records of those communications including your name, contact details, the content of your messages, and any attachments or documents you provide. This data is used to resolve your enquiry and to maintain a record of our customer service interactions.

2.7 Data Collected via Cookies

We use cookies and similar tracking technologies to collect data about how you navigate the platform. Please see Section 6 (Cookies & Tracking) for full details.

3 How We Use Your Data

5rr5 uses the personal data we collect for the following clearly defined purposes:

• Account creation and management: To register your account, verify your identity and age, maintain your account profile, and provide access to the platform's features.
• Service delivery: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to settle your bets and game rounds; and to credit bonuses and winnings to your account balance.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, account takeover attempts, money laundering, and other prohibited conduct as defined in our Terms and Conditions.
• Legal and regulatory compliance: To comply with our obligations under applicable gaming laws, anti-money laundering regulations, and the requirements of our gaming licence, including KYC verification and transaction record-keeping.
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling, to enforce deposit limits and self-exclusion requests you have placed, and to contact you with responsible gaming information where warranted.
• Customer support: To respond to your enquiries, resolve complaints, and maintain records of our communications with you for quality assurance purposes.
• Marketing communications: To send you promotional emails and notifications about bonuses, new games, and platform updates, where you have consented to receive such communications. See Section 12 for your opt-out rights.
• Platform improvement: To analyse aggregate usage patterns, identify technical issues, and improve the overall quality and performance of the 5rr5 platform.

4 Legal Bases for Processing

5rr5 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing is necessary to perform our contract with you — that is, to provide the gaming services you have registered for, process your transactions, and manage your account.
• Legal obligation: Processing is necessary to comply with legal obligations applicable to 5rr5 as an operator, including KYC verification, anti-money laundering checks, and record retention requirements under our gaming licence.
• Legitimate interests: Processing is necessary for our legitimate business interests, including fraud prevention, security monitoring, responsible gaming compliance, and platform analytics, provided those interests do not override your fundamental privacy rights.
• Consent: For marketing communications and non-essential cookies, processing is based on your explicit consent. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

5 Sharing Your Data

5rr5 does not sell, rent, or trade your personal data. We share it only in the following limited circumstances and only to the extent strictly necessary:

5.1 Payment Service Providers

To process your deposits and withdrawals, we share necessary transaction data with our approved payment partners: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Each of these providers operates under its own privacy policy and is responsible for data it independently collects in the course of processing your payment.

5.2 Game Suppliers

Games offered on the 5rr5 platform are provided by licensed third-party game developers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To operate game sessions, we share your account identifier and relevant session data with the applicable game supplier. These suppliers are bound by data processing agreements that restrict their use of your data to operating the game session only.

5.3 Identity Verification Providers

We may use third-party KYC and identity verification service providers to assist in verifying the authenticity of the documents you submit. Such providers process your identity data solely on our behalf and under our instructions, and are not permitted to use it for any other purpose.

5.4 Legal and Regulatory Disclosure

5rr5 may disclose your personal data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where required to do so by applicable law, valid legal process, or court order. We will, where permitted, notify you of such disclosure requests.

5.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 5rr5's business, your personal data may be transferred to the successor entity. You will be notified of any such transfer and of any material changes to the way your data is handled as a result.

6 Cookies & Tracking

5rr5 uses cookies and similar technologies (such as local storage and session tokens) on the platform. Cookies are small text files placed on your device by your browser when you visit the site. We use the following categories of cookies:

• Strictly necessary cookies: These are essential for the platform to function. They maintain your login session, remember your account preferences, and enable secure page transitions. These cookies cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: These collect anonymised data about how players navigate the platform — which pages are visited most frequently, where errors occur, and how session flows are completed. This data helps us improve the platform.
• Functional cookies: These remember your language preference, display settings, and recent game selections to personalise your experience on return visits.
• Marketing cookies: Where you have consented, these cookies track your interactions with promotional content and allow us to measure the effectiveness of our marketing campaigns. They do not identify you personally to third-party advertisers.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging into your account. For more information on managing cookies in your specific browser, refer to your browser's help documentation.

7 Data Retention

5rr5 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Our standard retention periods are as follows:

• Account and registration data: Retained for the duration of your account and for a period of 5 years following permanent account closure, to satisfy our record-keeping obligations under applicable gaming and anti-money laundering regulations.
• KYC and identity documents: Retained for 5 years from the date of verification or from the date of account closure, whichever is later.
• Transaction and financial records: Retained for 7 years from the date of the transaction, in line with standard financial record-keeping obligations.
• Gameplay and betting history: Retained for 3 years from the date of the relevant game session or bet settlement.
• Customer support communications: Retained for 2 years from the date of the final communication in a support thread, or longer where the communication relates to an unresolved complaint or legal dispute.
• Marketing consent records: Retained for the duration of your marketing consent and for 1 year following withdrawal of that consent, as evidence of your prior agreement.

At the end of the applicable retention period, your data is securely deleted or permanently anonymised so that it can no longer be linked to you as an individual.

8 Security Measures

5rr5 takes the security of your personal data seriously and implements a layered set of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction:

• TLS 1.3 encryption: All data transmitted between your browser or device and the 5rr5 platform is encrypted using Transport Layer Security (TLS) version 1.3, the current industry standard for secure web communications.
• AES-256 encryption at rest: Sensitive data stored on our servers — including KYC documents, financial records, and hashed authentication credentials — is encrypted using AES-256, a military-grade symmetric encryption standard.
• Access controls: Access to personal data within 5rr5 is governed by a strict role-based access control (RBAC) framework. Only staff with a legitimate operational need may access identifiable player data, and all such access is logged and audited.
• Password hashing: Account passwords are never stored in plain text. They are processed using a one-way cryptographic hashing algorithm with a unique per-user salt, meaning that even in the unlikely event of a data breach, your password cannot be recovered from stored data.
• Intrusion detection and monitoring: Our platform infrastructure is monitored 24/7 by automated intrusion detection systems that flag and respond to anomalous activity in real time.
• Penetration testing: 5rr5 commissions regular independent security assessments and penetration tests to identify and remediate potential vulnerabilities before they can be exploited.

Despite these measures, no online platform can guarantee absolute security. If you believe your account has been compromised or you notice suspicious activity, please contact our support team immediately via live chat so we can take prompt protective action.

9 Your Rights

As a 5rr5 player, you have the following rights in relation to your personal data. These rights are free to exercise and will be responded to within 30 days of your request:

To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and your registered account username. We may need to verify your identity before processing the request to protect against fraudulent access to another player's data.

10 International Transfers

5rr5 operates as a platform serving players primarily in Bangladesh. Certain service providers and game suppliers with whom we share data — including game developers such as Pragmatic Play and Evolution Gaming, and certain technical infrastructure providers — may be located outside of Bangladesh and may process data in other jurisdictions.

Where personal data is transferred internationally, 5rr5 ensures that appropriate safeguards are in place to protect that data to a standard equivalent to the protections described in this Privacy Policy. Such safeguards may include contractual data processing agreements with standard data protection clauses, or reliance on the recipient organisation's participation in a recognised data protection certification framework.

If you would like more information about the specific safeguards in place for any international transfer of your personal data, please contact us at [email protected].

11 Children's Privacy

The 5rr5 platform is strictly for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from any person under the age of 21. Age verification is a mandatory step in the account registration and KYC process.

If 5rr5 becomes aware that personal data has been collected from a person under the age of 21 — whether through fraudulent registration or any other means — we will immediately suspend the relevant account, delete all associated personal data to the extent permitted by our legal obligations, and return any real-money balance to the payment source where technically possible.

If you believe that a minor has registered on the 5rr5 platform or that data relating to a minor is being held by us, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action.

12 Marketing Communications

With your consent, 5rr5 may send you promotional communications by email or push notification covering topics such as new game releases, seasonal bonus offers tied to events like Eid, Pohela Boishakh, and BPL, deposit match promotions, and platform updates.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email you receive from 5rr5
• Updating your notification preferences in your account dashboard under "Communication Settings"
• Contacting our support team at [email protected] with the request "Unsubscribe from Marketing"

Withdrawing marketing consent does not affect your ability to use the platform or receive transactional communications such as deposit confirmations, withdrawal notifications, KYC status updates, and security alerts. These service communications are necessary for the operation of your account and cannot be unsubscribed from while your account remains active.

13 Changes to This Policy

5rr5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this Policy, we will notify you by posting a prominent notice on the 5rr5 platform and, where we hold a valid email address for your account, by sending you an email notification at least 7 days before the changes take effect.

The "Last Updated" date at the top of this Privacy Policy reflects the date on which the most recent version came into effect. We encourage you to review this Policy periodically to stay informed about how we protect your personal data. Your continued use of the 5rr5 platform after the effective date of any updated version constitutes your acknowledgement of the revised Policy.

Previous versions of this Privacy Policy are archived and available on request by contacting us at [email protected]. We will always maintain a complete version history so that you can understand what has changed between versions.

14 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 5rr5 handles your personal data, please do not hesitate to contact our dedicated data protection support team through any of the following channels:

• Email: [email protected] — use the subject line "Privacy Enquiry" for fastest routing
• Live Chat: Available 24 hours a day, 7 days a week, directly within the 5rr5 platform after login
• Support Hours: 9:00 AM – 11:00 PM BST (UTC+6) for email support; Live Chat available 24/7

We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 14 business days. For formal data subject rights requests, please allow up to 30 calendar days for full resolution as required by applicable data protection standards.

If you are not satisfied with our response to your privacy concern or data rights request, you have the right to escalate your complaint to the relevant supervisory authority or data protection regulator in the jurisdiction applicable to your situation. 5rr5 is committed to cooperating fully with any such regulatory enquiry.

For responsible gaming concerns that intersect with your personal data — such as self-exclusion records, deposit limit history, or cooling-off period data — our support team is specifically trained to handle these requests with care and confidentiality. Reach out to [email protected] with the subject line "Responsible Gaming Data Request" and we will prioritise your case.